FREQUENTLY ASKED QUESTIONS:
Q. I placed an order through Jack Dempsey Needle Art online. How can I check on my order?
A. When you placed your order online, you should have received an email containing a link to your order status on our site.
Q. How long will it take to get my order?
A. In the U.S., merchandise is shipped primarily via USPS within 2 days of receiving an order. Most customers in the U.S. should receive their orders in three to five business days. We are not open on weekends, therefore any orders placed after 1:00 p.m. (CST) Monday through Thursday will ship the following day and orders after 1:00 p.m. on Fridays or orders placed anytime on Saturday or Sunday, will not ship until Monday, unless Monday falls on a Holiday. Any orders placed on a holiday will ship on the next business day.
Q. How much is shipping and handling?
A. Shipping charges are calculated by the carrier, based on weight and mailing address. The handling charge is based on amount of order with the maxium handling charge of $1.50.
Q. Do you ship overseas?
A. Yes. We ship overseas via the selected carrier. The customer is responsible for any additional charges and will be informed of these via email. Most customers receive their orders in 2 to 4 weeks.
Q. I don’t have a credit card. Can I send a check or money order?
A. Yes. Please use the Money Order payment method of checking out, print your order and mail along with a money order to: Jack Dempsey Needle Art, 1822 Locust St, St. Louis, MO 63103. Personal checks are not accepted.
Q. I don’t like using my credit card online. Is there any other way to order?
A. Yes. You may fax your order to 314-231-5130. Or, select Phone Ordering as the payment method and call us with your credit card number at (800) 891-5116.
Q. What is your refund policy?
A. Jack Dempsey Needle Art guarantees our products 100%. We will do an even exchange for items that are defective. No refunds are allowed after 90 days.
Q. What kind of floss do you recommend using?
A. Our products contain DMC floss color chart number
Q. What does interlocking mean?
A. Interlocking means the squares are sewn together without strips of material in between because they create a design where the 4 corners meet. When you purchase an interlocking pattern, we recommend that you sew them together before embroidering them. Sometimes your material can become stretched from being in the hoop and the designs may not match up after embroidery.
Q. I am stitching a stamped design and the blue Xs show from under my stitching. What should I do?
A. You must finish stitching the entire design and complete the necessary quilting before you wash the blue ink out. The ink will be removed by water, so do not get any liquids on the product before you finish. Follow the instructions on the package.
Q. How can I get a replacement copy of my instructions?
A. If the product is in our current line, we will be able to email or mail you a replacement copy. Please send an email with the product number and pattern number to firstname.lastname@example.org
Q. What supplies will I need?
A. You should have a selection of needles, floss, scissors and fabric available. Each package lists the colors and number of skeins needed.
Q. How many strands of floss should I use?
A. We typically recommend 3 strands, unless otherwise noted on the package.
Q. My thread is constantly twisting. What should I do?
A. As you stitch in and out of the fabric, you are inadvertently twisting the thread by turning the needle. This can cause knots and frays. Just let your needle dangle every so often to let the thread unwind.
Q. How do I end my thread?
A. Before you get too far to the end of your thread, end it by weaving it under your stitches to tie a knot. Remember to avoid weaving a dark color under a light color as it may show through.
Q. How do I know how many packages of quilt squares I need for different size quilts?
A. Each package description will tell you how many packages are needed for a twin, full, queen or king size quilt. The number of packages will vary based on whether it is made up of interlocking quilt squares or whether it has 3” strips of material in between the squares.
Q. What is applique?
A. Applique is simply attaching a fabric design on top of the fabric square. Using coordinating or contrasting fabrics gives a beautiful look.